All personal and credit card information collected by Iuvo, Inc. will be gathered for the purpose of providing personal assistant services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client's financial obligation to Iuvo, Inc.

Special Scheduling

Services required outside of regular business hours, may be arranged and will be assessed a $20.00 convenience fee per day, in addition to regular fees.

Terms of Use Payments

Project-based services require a deposit and are secured by a major credit card and require payment in full upon completion of services rendered. Hourly services are paid in advance by cash, check, credit card or money order, made payable to Iuvo, Inc. Services scheduled with less than 24 hours notice, are scheduled with a convenience fee of $15.00, to accommodate necessary scheduling changes. Any prices listed by Iuvo, Inc. are for services rendered by Iuvo, Inc. and do not include charges for third party vendors, or merchandise purchased to complete the request.

Cancellations

If it is necessary to cancel a scheduled service, Iuvo, Inc. requires 24 hours notice. Failure to provide any notice will result in the full price of service being charged. Cancellations within less than 24 hours of service will be assessed a $15 fee.

Errands

All errand rates include time from the beginning of task and for the first 15 miles of travel. Travel over 15 miles will be billed at the rate of $.48 per mile.

Pets Services

Including the transportation of pets require that the client provide a suitable pet carrier, and proof of California Vaccination.

Access to Client's Property

If Iuvo, Inc. cannot gain access to the client's residence or place of business, the client will be charged the full cost of the service.

Fee Information

3 hour minimum - billing will then be in 15 minute increments.
As many services as possible will be completed in the hour.
Cost of any purchases is NOT included in hourly rate.
Mileage is included up to 15 miles; $.48/mile beyond the 15 miles.
Hourly rate begins from the time the office is left until the requested task is completed.
Rates for after hours, holidays, and weekend services will exceed normal hourly rate.
We respectfully request payment at time of services rendered.
48 hour notice is requested for all tasks; however, if possible, we will attempt to meet every request.